Privacy notice

Last updated June 24, 2026

Thank you for being a part of The Furniture Recycling Group community (“Company”, “we”, “us”, “our”). We are dedicated to safeguarding your personal information and upholding your right to privacy. If you have any questions or concerns about this privacy notice, or our practices regarding your personal information, please contact us at [email protected]. When you visit our website www.tfrgroup.co.uk (the “Website”), use our mobile application, or interact with us via any other platforms (the “App” and collectively the “Services”), you trust us with your personal information. We take this responsibility seriously. This privacy notice aims to explain what information we collect, how we use it, and what rights you have in relation to it. Please take the time to read this notice carefully. If you disagree with any part of this notice, discontinue using our Services immediately. This privacy notice applies to all information collected through our Services, including any related services, sales, marketing, or events.

1. What Information Do We Collect?
• Personal Information: Includes your name, email address, phone number, mailing address, and any other identifying information you provide voluntarily. • Technical Information: Includes IP address, browser type, device details, and other technical data automatically collected by our Website.
• Usage Information: Details about your interactions with our Website, such as pages visited, time spent on each page, and clickstream data.
• Cookies and Tracking Technologies: Data about user interactions, including the use of cookies, web beacons, and similar technologies.

2. Will Your Information Be Shared With Anyone?
In short: We share your information only with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations. We may process or share your data based on the following legal bases:

• Consent: If you have given specific consent for a particular use of your information.
• Legitimate Interests: When necessary to achieve our legitimate business interests.
• Performance of a Contract: To fulfil the terms of any contract we have with you.
• Legal Obligations: When required to comply with the law, such as in response to a court order.
• Vital Interests: When necessary to protect the safety of any person or to investigate potential violations of our policies.

We may also share your information in connection with business transfers, such as mergers or acquisitions.

3. Is Your Information Transferred Internationally?
In short: Your information may be transferred to, stored, and processed in countries other than your own. Our servers are located in the United Kingdom. If you access our Services from outside the UK, your information may be transferred to, stored, and processed in the UK or other countries where our service providers operate. We take all necessary measures to protect your information in accordance with this privacy notice and applicable law.

4. How Long Do We Keep Your Information?
We keep your information only as long as necessary to fulfil the purposes outlined in this privacy notice unless required by law. We will retain your personal information only for as long as necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (e.g., tax, accounting). When there is no ongoing legitimate business need to process your information, we will delete or anonymize it, or securely store it until deletion is possible.

5. How Do We Keep Your Information Safe?
We implement a range of organizational and technical security measures to protect your information. We use appropriate security measures to protect the information we process. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Your use of our Services is at your own risk. Access our Services only within a secure environment.

6. Cookies and Other Tracking Technologies
We use cookies and similar technologies to track user activity and improve our Website. Cookies are small data files stored on your device by the Website. We use cookies to gather statistics on how our Website is used, including data on the most visited pages and time spent on each page. This helps us enhance the quality of our Website.

7. What Are Your Privacy Rights?
You can review, change, or terminate your account at any time. If you reside in the European Economic Area (EEA) and believe we are unlawfully processing your personal information, you have the right to lodge a complaint with your local data protection authority. Contact details for EEA data protection authorities can be found here: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

8. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting. Currently, no uniform technology standard for recognizing and implementing DNT signals has been finalized. Therefore, we do not respond to DNT browser signals or other mechanisms that automatically communicate your choice not to be tracked. If a standard for online tracking is adopted that we must follow in the future, we will inform you in a revised version of this privacy notice.

9. Do We Make Updates to This Notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice periodically. The updated version will be indicated by an updated “Last updated” date, and the new version will take effect as soon as it is accessible. If we make material changes to this notice, we will notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to stay informed about how we protect your information.

10. B2B Data Collection and Use
We may collect and use business-related information to provide and improve our services.
• Business Contact Information: We may collect information such as your name, business email address, job title, company name, business phone number, and other relevant business contact details.
• Business Transaction Data: This includes data related to transactions between your company and our company, such as contract details, purchase history, payment information, and communications regarding services.
• Usage of Business Data: We use B2B data to facilitate transactions, provide services, communicate with business clients, and improve our offerings. This may include analyzing business operations, optimizing our services, and understanding market trends.

11. Third-Party Providers and Partners
We may share your business data with trusted third-party providers who assist in delivering our services.

• Service Providers: We may share your business data with third-party providers who assist with tasks such as payment processing, customer relationship management (CRM), email marketing, and data analytics.
• Business Partners: We may share your information with business partners who provide complementary services or products that may be of interest to your business.
• Data Security: We ensure that any third-party providers we work with maintain appropriate security measures and comply with applicable data protection laws. 12. Data Sharing for Business Purposes In short: We may share your business data within our corporate group or with affiliated companies.
• Corporate Affiliates: Your business data may be shared with our corporate affiliates, including parent companies, subsidiaries, or sister companies, to provide and improve services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your business data may be transferred to the new entity.

13. Customer Relationship Management (CRM) Data
We may use business data for CRM purposes to manage and improve our relationship with your company.
• CRM Usage: We may store and process your business contact details within our CRM system to track interactions, manage contracts, and ensure timely communications.
• Marketing Communications: With your consent, we may use your business contact information to send marketing communications about our products and services that may benefit your business. You can opt out at any time.

14. Legal and Regulatory Compliance
We may process your business data to comply with legal and regulatory requirements. • Regulatory Requirements: We may be required to process and share your business data to comply with applicable laws, regulations, or legal processes, such as financial reporting, tax obligations, or regulatory inquiries.
• Audit and Compliance Checks: We may use your business data for internal and external audits or other compliance checks to ensure that we are adhering to legal standards and best practices.

15. International Data Transfers for B2B Data
Your business data may be transferred and processed internationally in line with applicable data protection laws.
• Cross-Border Data Transfers: If your company is based outside of our operational jurisdictions, your business data may be transferred to and processed in countries that may not have the same level of data protection as your own.
• Data Protection Measures: We ensure that any international data transfers are protected through appropriate safeguards, such as standard contractual clauses or binding corporate rules.

16. Changes to Business Relationships
We will notify you of any significant changes to our business relationship that may impact your data.

• Notification of Changes: We will inform you in advance of any significant changes to our business relationship, such as changes in ownership, service offerings, or data processing practices.
• Contractual Obligations: Any changes to our privacy practices that affect your business will be handled in accordance with the terms of our contract and applicable law.

17. Your Business Data Rights

Your business has specific rights regarding the data we hold.
• Access and Rectification: You may request access to the business data we hold, and ask for corrections if any information is inaccurate.
• Data Portability: Where applicable, you may request the transfer of your business data to another service provider.
• Restrictions and Objections: You may object to certain types of data processing or request restrictions on how your data is used.

18. How Can You Review, Update, or Delete The Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to, change, or delete the personal information we collect from you. To request to review, update, or delete your personal information, please submit a request to [email protected]. We will respond to your request within 30 days

19. Data Protection Information

When exercising your rights or raising a concern, please include documents that verify your identity, along with a clear description of your request. We will process your request according to the law, within the allowed timeframes, and will inform you if an extension is necessary.

20. How Can You Contact Us About This Notice? If you have any questions or comments about this notice, you may email us at [email protected] or by post at: The Furniture Recycling Group
Greenbank Works
Gladstone Street
Blackburn
BB1 3ES
United Kingdom